Is it possible to order a custom-made piece of jewelery with, for example, a larger size of stone?
As all our jewelery are handmade, we can offer tailor-made versions of our designs, for example with a larger stone. Contact shop@ebbavonsydow.com with your request, and we will get back with a proposal. Thank you!

Tell us about the quality of the diamonds?
We carefully select each individual stone, by hand. A time-consuming but extremely important process, as each piece of jewelery is handmade and unique. We have chosen to work with Top Wesselton diamonds, rare white with clarity si 1 - 2 (slighty included) and cut: very good.

How are the diamonds certified?
The diamonds are carefully selected and certified by GIA, the Gemological Institute of America, one of the world's foremost independent certification bodies that ensures quality and places high demands on shape, color, cut, proportions, symmetry, dimensions and carats. Certificates are not included with each separate diamond.

What is the quality of the gold?
Our fine jewelry is handcrafted in 18 carat or 14 carat recycled gold.

Are the diamonds in your jewelry conflict-free?
The diamonds are mined in Australia and are guaranteed via the Kimberley Process, a control unit that ensures that the diamonds are 100% conflict-free and produced under ethical conditions. More information can be found at KimberleyProcess. 

How do I clean my jewelry?
Use professional Jewelry Cleaner that we sell here - or, as we do at home, clean your jewelry gently with lukewarm water, detergent and a soft toothbrush. It works wonders!

How do I get rid of knots on my chain?
A trick that actually works well is using baby oil and a sewing needle...

Where can I buy Ebba von Sydow Jewelry?
Exclusively at Ebbavonsydowjewelry.com and in our Pop-Up stores, directly from us. The reason we don't work with traditional retail (and their markups) is simply that we can keep prices lower, for you as a customer. 

Can I pick up my order the same day, in Stockholm?
Of course! When checking out in our online store, you can click on pick-up and then select Bookbinders Design. During regular opening hours, you can then pick up your order at Karlavägen 67 in Stockholm.

Can I sleep, exercise and shower with my fine jewelry?
We cannot recommend you wear the jewelry with chains during tougher workouts. Having said that, our fine jewelry is created for use in everyday life, but as with everything else, we cannot 100% guarantee that nothing happens during workouts, for example. Our best advice is to use the jewelry with love and care.

How long does it take from the time I submit a broken piece of jewelry until it is ready?
It takes approximately three weeks until it is ready to be sent back to the costumer or picked up at Bookbinders Design. 

Is there nickel in your jewelry?
No.

Can I exchange my jewelry?
Unfortunately, for practical reasons, Ebba von Sydow Jewelry cannot administer exchanges of goods purchased from our webshop. Instead, return the ordered item by following the instructions you receive after contacting shop@ebbavonsydow.com. As soon as we have processed your return, you will receive a refund via the same payment method used to make the purchase. If you want a different size or color, please place a new order.

Can I cancel / return my order?